BOOKINGS and CONFIRMATIONS
Guests can request and complete bookings with us via telephone, via email or through our hotel website www.hoteldjurhuus.fo
To complete a booking, the guest will be required to provide general personal data, such as first name, last name, email, telephone number and what country they live in.
Agreed upon prices are binding for both parties. The prices are given on the background of today’s tax regulations. We hold the right to make adjustments to prices in accordance to increased expenses when purchasing of goods and services, increased taxes and charges or other circumstances beyond the hotels control.
A booking is binding from the time you receive a booking number or any other type of confirmation.
To book a room at Hotel Djurhuus you must be over 18 years. If you are less than 18 years old, the booker or the parents must stay at the hotel simultaneously. If you book a room for a person under 18 years old, you are held responsible regardless if you stay in the room with the minor or not.
GROUP BOOKINGS
If you wish to book more than 6 rooms in the same time frame, please contact us directly on groups@hd.fo
Special cancellation -and payment procedures apply for group bookings.
PAYMENT POLICY
Currency shown is for guidance only - all purchases are made in Danish Kroner.
Cash in Danish Kroner is accepted by Hotel Djurhuus.
All prices are total prices including VAT and service -except for bedrooms and meetings rooms.
Our hotel accepts the most widely used credit and debit cards.
NON-REFUNDABLE / PREPAYMENT
The booking has to be paid when making the reservation.
Special offers can not be changed.
The amount will not get refunded if the reservation gets cancelled.
CANCELLATIONS AND NO-SHOWS
The cancellation of a booking must be made no later than 15:00 the day before your arrival. This should be done by sending an email to booking@hd.fo
Non-refundable bookings cannot be changed, cancelled nor refunded.
If you cancel after 15:00 local time, you will be charged for the whole stay and the booking will thereafter be cancelled.
CANCELLATIONS OF PREPAID PACKAGES OR EVENTS
It is not possible to change dates or get a refund on purchased concert, events and/or accommodation packages. It is however possible to do a name change.
CHECK-IN AND CHECK-OUT
The room is at your disposal from 15:00 on the day of arrival until kl. 11:00 on the day of departure.
Late check-out is charged with a fixed price per hour.
If the guest does not show up on the booked date, then Hotel Djurhuus gives itself the right to automatically cancel the booking if not being told otherwise by the guest.
GENERAL
Smoking is not permitted inside the Hotel Djurhuus facilities, but only in the outdoors designated areas. Guests’ inability to comply with the non-smoking policy will be fined €350.
The guest is accountable for any damage or loss caused to the hotel property. The guest could be charged for the reparation, cleaning and replacement of the damaged property.
No animals are allowed on the Hotel Djurhuus property.
FORCE MAJEURE & BAD WEATHER CANCELLATIONS
Events out of our control for example- strike, lockout, fire etc. which makes it impossible to meet up to the obligations in this agreement- gives the right to terminate the contract without liability.
In situations where the guest cancels a booking less than 24 hour before check-in due to bad weather such as wind, fog or snow, we see ourselves fit to charge for the first night. In these situations we would advice the guest to contact his/her private travel insurance company where potential reimbursement can be made.