BOOKINGS & CONFIRMATIONS
Guests can make reservations via telephone, email, or our website: www.hoteldjurhuus.fo.
To complete a booking, guests must provide personal details, including first name, last name, email, phone number, and country of residence.
Agreed prices are binding for both parties. Prices are based on current tax regulations and may be subject to adjustments due to increased costs of goods and services, tax changes, or other factors beyond the hotel's control.
A booking is binding once the guest receives a booking number or confirmation.
Minimum Age Requirement: Guests must be 18 or older to book a room. If under 18, a parent or guardian must stay at the hotel simultaneously. If a booking is made for a minor, the person making the reservation is held responsible, whether the minor stays in the room or not.
GROUP BOOKINGS
For reservations of more than six rooms within the same time frame, please get in touch with us directly at groups@hd.fo.
Special cancellation and payment policies apply to group bookings.
PAYMENT POLICY
The displayed currency is for guidance only—all transactions are processed in Danish Kroner (DKK).
Cash payments in Danish Kroner are accepted at Hotel Djurhuus.
All prices include VAT and service charges, except for bedrooms and meeting rooms.
The hotel accepts all major credit and debit cards.
NON-REFUNDABLE / PREPAYMENT
Payment is required at the time of booking.
Special offers cannot be modified.
In the event of a cancellation, no refund will be issued.
CANCELLATIONS AND NO-SHOWS
Cancellations must be made by email to booking@hd.fo no later than 15:00 (local time) on the day before arrival.
Non-refundable bookings cannot be changed, canceled, or refunded.
If you cancel after 15:00 (local time), you will be charged the full stay, and the booking will be canceled.
CANCELLATIONS OF PREPAID PACKAGES OR EVENTS
Prepaid concert tickets, event bookings, and accommodation packages are non-refundable and cannot be rescheduled. However, a name change is permitted.
CHECK-IN AND CHECK-OUT
Rooms are available from 15:00 on the day of arrival and must be vacated by 11:00 on the day of departure.
Late check-out is subject to an additional charge, calculated at a fixed hourly rate.
If a guest fails to check in on the booked date and has not informed the hotel in advance, Hotel Djurhuus reserves the right to cancel the reservation automatically.
GENERAL
Smoke Alarms: Disconnecting the smoke alarm in the rooms is strictly prohibited. Any violation of this rule will result in an additional charge of DKK 2.000.
Smoking Policy: Smoking is not allowed inside the Hotel Djurhuus facilities. Guests may only smoke in the designated outdoor areas. Failure to comply with this policy will result in a DKK 2.500 fine.
Guest Responsibility: Guests are responsible for any damage or loss caused to the hotel property. The hotel reserves the right to charge the guest for repairing, cleaning, or replacing damaged items.
Pets Policy: Animals are not allowed on the Hotel Djurhuus property, except for service dogs.
FORCE MAJEURE & BAD WEATHER CANCELLATIONS
Unforeseen events beyond our control—such as strikes, lockouts, fires, or similar circumstances—that prevent us from fulfilling our contractual obligations grant both parties the right to terminate the agreement without liability.
If a guest cancels a booking less than 24 hours before check-in due to bad weather conditions, such as strong winds, fog, or snow, the first night's stay will still be charged. In such cases, we suggest that guests contact their private travel insurance provider for potential reimbursement.