BOOKINGS and CONFIRMATIONS
Guests can request and complete bookings with us via telephone, via email or through our hotel website.
To complete a booking, the guest will be required to provide general personal data, such as first name, last name, email, telephone number and what country they live in.
Agreed upon prices are binding for both parties. The prices are given on the background of today’s tax regulations. We hold the right to make adjustments to prices in accordance to increased expenses when purchasing of goods and services, increased taxes and charges or other circumstances beyond the hotels control.
A booking is binding from the time you receive a booking number or any other type of confirmation.
To book a room at Hotel Djurhuus you must be over 18 years. If you are less than 18 years old, the booker or the parents must stay at the hotel simultaneously. If you book a room for a person under 18 years old, you are held responsible regardless if you stay in the room with the minor or not.
If you wish to book more than 6 rooms in the same time frame, please contact us directly on firstname.lastname@example.org
Special cancellation -and payment procedures apply.
Payment in DKK
Currency shown is for guidance only - all purchases are made in Danish Kroner. All prices are total prices including VAT and service.
Our hotel accepts the most widely used credit and debit cards.
Payment is to be made upon arrival, if not otherwise agreed.
Flexible Rate: is the option to book now and settle the invoice when you check-in.
Non-refundable, prepayment: non-refundable reservations require a prepayment.
Cancellation policy is 100% of the applicable rate.
Customers can use a Company ID or Promo code, if they have one, and will receive a special rate based on the company agreement or the promo discount.
Cash in Danish Kroner is accepted by Hotel Djurhuus.
CANCELLATIONS AND NO-SHOWS
The cancellation of a flexible rate booking must be made at least at 14:00 the day before your arrival.
If you cancel after 14:00 local time, you will be charged for one night.
Non- refundable bookings cannot be changed or cancelled.
CANCELLATIONS OF PREPAID PACKAGES
It is not possible to change dates or get a refund on purchased concert, events and/or accommodation packages.
CHECK-IN AND CHECK-OUT
The room is at your disposal from 14:00 on the day of arrival until kl. 11:00 on the day of departure.
Early check-in can be made based on room availability and upon customer request.
If room availability cannot be provided, guests can leave their baggage in the Luggage Room until the check-in process can be done. Late check-out is charged with a fixed price per hour.
If the guest does not show up on the booked date, then Hotel Djurhuus gives itself the right to automatically cancel the booking if not being told otherwise by the guest.
Guests can leave their baggage in the Luggage Room after check-out for a period which is agreed upon with the guest.
Smoking is not permitted inside the Hotel Djurhuus facilities, but only in the outdoors designated areas. Guests’ inability to comply with the non-smoking policy will be fined €350.
The guest is accountable for any damage or loss caused to the hotel property. The guest could be charged for the reparation, cleaning and replacement of the damaged property.
No animals are allowed on the Hotel Djurhuus property.
Events out of our control for example- strike, lockout, fire etc. which makes it impossible to meet up to the obligations in this agreement- gives the right to terminate the contract without liability.